Returns & Exchanges
At Ferro & Company, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy for unused items in their original packaging. We strive to ensure every collector is completely satisfied with their investment in our vintage-inspired designs.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the watch in its original presentation box, including all warranty cards, manuals, and protective films to ensure it arrives in mint condition.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our inspection facility.
Inspection and Refund
Once our horologists verify the watch's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing