Frequently Asked Questions
Everything you need to know about your next timepiece.
Where are Ferro & Company watches shipped from?
All our timepieces are inspected and shipped directly from our headquarters in Vancouver, Canada, to ensure the highest quality standards.
What kind of movements do you use in your watches?
We use premium movements sourced from reputable manufacturers, including Swiss-made ETA and Sellita movements, as well as high-grade Japanese Miyota and Seiko movements.
Do you offer international shipping?
Yes, we ship our watches worldwide. Shipping costs and delivery times vary by destination, and any applicable customs duties are the responsibility of the customer.
What is your return policy?
We offer a 14-day return policy for unworn watches in their original packaging. Please contact our support team to initiate a return or exchange.
Is there a warranty on Ferro & Company watches?
Every Ferro & Company watch comes with a 2-year limited warranty covering manufacturing defects from the date of purchase.
Are your watches water-resistant?
Yes, all our watches feature water resistance ratings ranging from 50m to 200m depending on the model. Please check the specific product specifications for your model's depth rating.